 |
Categories |
 |
|
 |
Manufacturers |
|
|
|
|
|
Search |
|
|
|
Information |
|
|
|
| Shipping & Returns |
 |
|
|
We hope that you are pleased with your purchase from agriextra.eu, however we do understand that occasionally, you may need to return goods
to us. We have set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns
process which you feel applies to you.
Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory
rights from Citizens Information website. We reserve the right to inspect the goods and verify any fault(s) and/or any damage.
Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some
goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a
refund.
Goods Become Faulty During Use
If your goods become faulty after delivery, we strongly recommend that you contact the manufacturer directly for a warranty repair or
replacement. This is often the quickest way to have a fault resolved. For example in some cases, manufacturers provide a special full
on-site service and/or telephone help facilities for your convenience. Alternatively you can contact us directly if the goods do not
conform to the contract made between us.
Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive
replacement goods.
Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged,
or refuse to accept the delivery. Please also contact us within 7 days with details of the damage. This will help us considerably in raising
the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. In most
cases, where goods are being returned to us due to damage on arrival, then a repair is simply not practicable.
Goods Not As Ordered
If you receive goods from us that differ from what you have ordered, then you must notify us as soon as possible.
Goods Or Order Duplicated
In the event that that your order or goods have been duplicated by mistake, then please notify us as soon as possible.
If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).
|
|
|
|
|
|
